Worst service ever
I've never seen such a ridiculous service provider like vodacomk. When we search for contacts under vodacom there's nowhere upgrades shows so I sent an email to customer care and guess what, they come bac k to me only to tell me I need to contact the upgrades department imagine such customer service!!!
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Replies (3)0
Replies (3)'s updateReviewer Update
11 Nov 2020, 15:07 Poor service!!! I placed an order for a note 10 plus on Sunday already and they have been calling me on a damn mtn number, like really??? I'm a vodacom customer who is upgrading a vodacom contract, how the hell do you call on an mtn number??? When I request for a call back on the correct number, I'm told I'll be called the next day, really ???????????? This is truly some poor customer service. I want to do an upgrade again but the phone that I had opted for initially is no longer there???????????? This is really ridiculous. I want an upgrade of a note 10 plus and that should be delivered ASAP
's update11 Nov 2020, 15:07
Reviewer Update
Poor service!!! I placed an order for a note 10 plus on Sunday already and they have been calling me on a damn mtn number, like really??? I'm a vodacom customer who is upgrading a vodacom contract, how the hell do you call on an mtn number??? When I request for a call back on the correct number, I'm told I'll be called the next day, really ???????????? This is truly some poor customer service. I want to do an upgrade again but the phone that I had opted for initially is no longer there???????????? This is really ridiculous. I want an upgrade of a note 10 plus and that should be delivered ASAP
Vodacom's replyOfficial
12 Nov 2020, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2020, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
13 Nov 2020, 15:59There was no advice given at all
's update13 Nov 2020, 15:59
Reviewer Update
There was no advice given at all