1 reviews | Active since Apr 2025
WORST SERVICE, EMPLOYEES AND CUSTOMER CARE EVER....WORST SERVICE PROVIDER STAY AWAY
I WOULD GIVE ZERO IF I COULD
I HATE THIS SERVICE PROVIDER.
RUDEST STAFF...*********** STAFF...JUST USELESS.
I WANT YOUR HEAD OFFICE TO CALL ME...I'M NOT LEAVING THIS...
Three rivers at riversquare is the worst....the call centers even ruder...Don't get me started...
Riversquare vodacom phoned me 2 min after I walked out the place BECAUSE THEY COULDN'T GET MY CONTRACT....USELESS.... I called alot to sort my debit order not going off....every month a different amount....getting admin fees charges because MY DEBIT ORDER DOESN'T GO OFF BUT THE IDIOTS HANDLING IT DOESN'T KNOW HOW TO DO THEIR JOBS!!!! No one can tell me why my amounts are more per month ......every time a different story ....every time a different amount I'm paying.....MY CREDIT SCORE IS AFFECTED BY PEOPLE WHO DON'T BELONG IN THE POSITIONS THEY ARE IN...COMPITENT PEOPLE WOULD BE ABLE TO ASSIST.
The call centre's number I eventually got by Vanderbijlpark Vodacom is so useless....Vanderbijlpark said I'll be able to change my debit order status to manually paying per month....yet....the call agent said she can't change anything....she said I'll have to wait a few months before it automatically changes.....BUT VANDERBIJLPARK SAID I NEED TO CHANGE IT....it won't automatically change duhhh any freaking debit order that I know works that way. I told Lesego that I've been paying every single month now for like 4 months that the debit order hasn't gone off correctly....EVERSINCE I GOT THE STUPID LAPTOP CONTRACT.... she said I must just wait it will cancel....and I asked HOW LONG BCZ MY CREDIT SCORE IS INFLUENCED EVERY MONTH THIS STUPID DEBIT ORDER IS NOT GOING OFF....AND EVERY TIME IT'S ADDED FEES BY VODACOM!!!!! WHY SHOULD I PAY FOR PEOPLE WHO DON'T KNOW WHAT THEY ARE DOING!!!
I had enough airtime...the phone died I thought it was my airtime but no........she put the phone down in my ear.....
THANKS VODACOM I'M NOT DONE WITH YOU YOU'RE JUST MAKING IT WORSE.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
