WORST SERVICE

i bought as Snug type C charger end July 2020, no one told me to keep the packaging just in case, the damn thing died is not working, take it to Vodashop, they demand packaging and cannot exchange it for me because of the packaging, vodacom said the supplier cannot accept it wothout packaging, as a customer i am failed by vodashop and snug, i must now cough out another R250.00 to buy another charger whereas the current dies after 1 month of he six months warranty

i went to Telkom to enquire about the scenario, Telkom was prepared to take it back without the packaging and sort to issue out with the supplier but they had the customer interest at heart, Vodacom is happy to lose a customer an remain loyal to the supplier SNUG products are weak and i wouldn't recommend them to anyone, now i lost out for the product to be exchanged because of the packaging, its not as if they are going to fix the charger and resell it.

Nthabiseng Vilakazi ***