Worst service delivery ever for after sales support

So my router has been struck by lightning on the 30 th of January i reported it right away requesting a new router Vodacom has been sleeping and nothing productive has happened as now there is a order for the new router (after waiting for some 2 brain celled organism to approve a new router but it will take another 3-7 days for me to receive my new router After waiting forever for them to approve a new router. so i will have no internet for 2 WEEKS !!!!!!!!! and all they have to say is sorry we will send an email (always the excuse ) to senior management and they will contact me but alas nobody does . this is the worst service delivery from any provider that i have ever experienced and i am almost 100 % going to move to another provider .