Worst Service: Cancelling Contract

<p>I am on the Red Advantage account. My account became eliglble for an upgrade in April 2016. Never upgraded. In November I offically sent a letter to the vodaocm retentions department asking that my account be cancelled and sim card moved to pre-paid on 1 January 2017. Nothing happened. After trying to phone cancellation department multiple times but waiting for more than 30 minutes, I went to the Vodaom Alberton branch on 9 January 2017.. They helped and got the contract cancelled and ready to move to pre-paid and it would be done by 27 January 2017. They even arranged for a refund which I did not expect. But then suddenly I received a Samsung 7 Edge via the Vodacom Courrier provdiers and everything was put on hold again. Told them I did not want the phone and did not request an upgrade. They said they would re-collect the device and proceed with cancellation. It is is been more than 2 weeks since the delivery. Nobody has collected device or proceeded to cancel my contract. Phoned Vodacom and they said I need to phone courier to collect. But courrier says only Vodaom can instruct them to collect. This situation has become unaccpetable. So I am sitting with a device I do not want and cannot get it returned but get contract cannot get cancelled otherwise and moved to pre-paid.</p>