Worst service by vodacom Supervisor Dieseline

<p>My phone line was suspended due to the fact that someone somwhere at vodacom decided to change my debit date from the 29th to the 5th of the Month so i called in and made arrangements that the amount be debited on the 29 and i was told that my i can still use my line but i wont be able to call out until the money gets debited from my account. The amount was debited on the 29/03/2017 and up until now i noticed that i cant access my number, i called the call center and spoke to Ayanda who told me that it will only be opened after 5 days then i asked to speak to supervisor and i was transfered to a rede lady called Diesel, she said the same thing, i asked how many days is it from the 29/03/2017 to today 05/04/2017 and she said its one day and the phone woll be opened after 5 days. She later said i was supposed to call in and tell them that the amount has been debited then it would start counting from then, she insisted that my 5 days is counting from today meaning that it can be active on the 10th. She also said that the girl who was helping me on the day whe i called was suposed to tell me to call in after the debit order and she sisdnt and i strongly believe that this is not my fault, your untrained consulted didnt tell me. My question to vodacom therefore is are they going to charge my for the wasted 7 days that i have not been able to use the phone and credit me or what is going to happen. I feel i am being abused or taken advantage of by vodacom on theis matter, i was penelised for missing the payments by my phone suspended on the months and i have payed back for those monthe, why i am again penelised while i have paid my owing and current subscription and made to use the phone for only half a month but be made to pay for the full month</p>