Worst service by Vodacom contracts department

Vodacom has become one of the most useless and unprofessional institutions in history. I have experienced many disappointments the past. This one is with regards to an online contract end May called Powerflex. July debit order bounced due to client 3days late (and I account for the late payment). I simply got an sms saying contract has been terminated, with not even so much as a payment link. I have sought help endlessly, being sent from pillar to post for over the last 3 weeks, trying to get assistance to have the contract reinstated and to be furnished with payment details. I have called in at least 10x, with promises to be called back by assistants and even managers who claimed they had escalated the issue and it would be resolved soon. I was be told there is no/service reference number that gets furnished in the contract mobile department. I sit 3weeks later with the issue unresolved and no follow up/call back from the vodacom. One of the consultants I spoke to several times who promised to help was Xolani Gwabeni, who promised to revert back and finalize the matter a week ago. At some point I spoke to Boitumelo Wanyane. I called in again 12Aug, gave the names of the consultants I dealt with, was advised there is no way to trace them. Another service request was logged (number was never shared), and no one has called since nor assisted with the matter.