MH
Mashudu H

1 reviews | Active since Mar 2009

17 Aug 2016, 19:36

Worst service by Vodacom

<p>I recently bought Samsung S7 edge. When I tried to access the Internet I got a message that access denied. I called Vodacom the I was told to go to Vodacom shop to check security settings. At the shop I was to my phone Is on the new App and they can't help me. I told them to then restored to old app since the new app does not help me. I was told it impossible. To date I can't access the simple website like www.makro.com since my phone ha securities that I never asked for installed by the so called best mobile company.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 05:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team