1 reviews | Active since Apr 2016
Worst service by far, *****ing clients money
<p>Long story short we upgraded in the middle of the month to be promised that the new vip+ contract will only be activated on the first of the following month only to find out that they activated it in the middle of the previous month and are now charging us a pro rata amount. Tried to call Vodacom to speak to the person who did the upgrade and she has magically disappeared, asked for the recording to be pulled up but that too has disappeared. Spoke to a Brenton Matthews supervisor in the customer support centre Cape Town and he swore he would get this resolved and phone me back, that was a week ago, tried to trace him and guess what he too has disappeared, then spoke to Ayanda, Patelo, Zandile and all have promised to call me back but have mysteriously disappeared. Now I will have to pay the pro rata that Vodacom is *****ing from me and suck it up. Maybe in a few months all the employees will disappear, oh well will have to wait and see.........</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Eventually received a call from Dane to be promised that this would now be sorted once and for all. Yesterday another SMS call logged reference number 1- ********** ********** and then 20 minutes later another one to say the call has been closed as per the previous time, no phone call saying it has been sorted and account now corrected nothing. There was a separate request to have the account changed to another debit account and that too has not yet been done, come on Vodacom I really thought you were the biggest and best provider but you most certainly don't care for your customers. Absolutely ridiculous service. Extremely disgusted that we are tied in another two year contract with the so called best provider.
Eventually received a call from Dane to be promised that this would now be sorted once and for all. Yesterday another SMS call logged reference number 1- ********** ********** and then 20 minutes later another one to say the call has been closed as per the previous time, no phone call saying it has been sorted and account now corrected nothing. There was a separate request to have the account changed to another debit account and that too has not yet been done, come on Vodacom I really thought you were the biggest and best provider but you most certainly don't care for your customers. Absolutely ridiculous service. Extremely disgusted that we are tied in another two year contract with the so called best provider.
Still waiting to be helped....................
Still waiting to be helped....................
Helloooooooo anybody home?
Helloooooooo anybody home?