RR
Rene R

1 reviews | Active since Feb 2022

31 Mar 2022, 07:32

Worst Service but Happy to take your Money

Since the last review, Vodacom contacted me and refused to pay my claim on the basis that the number was different. The gentleman from Vodacom asked me what I would like them to do for me when he called. I thought that was clear in my complaint? They then closed the ticket. This incident occurred before I wrote the complaint on the 17th of February at which time, I had cancelled my subscription. I have, since cancelled my subscription 3 times, yet three more payments have been taken. I have called their call center to repeatedly ask them to check their recorded calls where their agents confirm that the policy has been cancelled, and yet, they took another payment. Again, the worst services. I would not advise anyone ever to use any of their services.

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2022, 09:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team