Worst service, being overcharged for *****

I’m really distressed with Vodacom, I reported ***** and demanded cancellation. I have not received any assistance whatsoever, how do we get help with a service provider that claims to be the best yet their service is the worst ever. I’m still waiting for my money.

On the 7th of November I posted the Below and no response: Unfortunately Vodacom doesn’t value their customers. I called and finally got to talk to a lady named Sizakele Nkonyane, who mentioned that apparently I did an upgrade in August 8th and 10th at a Vodacom shop chat cellular by Maseko E. I must now go to the police for affidavit to prove I did not make the upgrade.

My question is, how did they make an upgrade without verifying my details. How do they process this without me being there? I am disappointed, having been with Vodacom for years. I was glad to be assisted by a great customer service guy Zweli Mnisi, very great service. I need my refund and contracts cancelled ASAP. I await for Vodacom to respond.