Worst Service

Ok, so where will i start.. I took this contract over from my previous employer about 4 years ago. As off today 26.08.2021 its still not on my name, but the debit orders details surely had been changed because the money gets deducted from my account every montth. So for the last 8 months i, ve been trying to upgrade my contract. So if i do all the nessasary paperwork online, it says that i can upgrade but not online. So leave details and they will get bwck to me. So after a couple of times doing this, they do phone me back but they cant acsess my acoount as it is business. They will transfer me to another department. Really sick of trying to upgrade. Every time they phone me from a 031 number and when i answer the phone goes dead? Is that the way of showing you did phone but customer did not answer. Really really dissapointed. I'm going to cancel my contract thats been running for more than 10 years to date. Worst service ever. DO NOT APPLY FOR A VODACOM CONTRACT. I better get contacted very quickly or else is goodbye from me. And please do not tell me your are transferring me to another department, because i get cut off. Had conversations with consultants in the past, discussing prices, and every time they will get back to me. That never happens. They never phone back. YOU BETTER COME UP WITH A GOOD DEAL FOR POOR SERVICE OVER THE LAST 8 MONTHS THAT I'VE BEEN TRYING TO UPGRADE OR ELSE ITS GOODBYE. And i will cancel my wifes 2 contracts as well. Have a nice day Vodacom.