Worst Service, Apathy, Indifference

<p>Too set on internal procedures rather than listening to client's needs. Apathy and indefiirence. When problems arise one woulf like to have problems resolved as soon as possible. when it works fine then no one needs call centers or backup. when there is aproblem then one needs backup. but no one is available to take matters further as "there is no one available in the back office after hours" but it is a 24 hour call centre. how does that work?</p>