ZS
Zaine S

1 reviews | Active since Feb 2020

21 Aug 2020, 16:34

Worst service and waste of time.

Definitely one of the worst customer services ever experienced. My GF recently app**** for a contract with Vodacom and after a week of correspondance and stating it will get delivered they finally sent a message stating the item is out of stock. Should this not have been part of the very first things to come up? They also deliberately kept the order on hold for 2 days.

I on the other hand have been tryibng to add an additional contact number on my vodacom account as the vodacom number is no longer in my possession. The consultant contacted me and at the end of the call they just said they cant do that. How is it possible that i cant even add a new contact number to my own account? THey truly are absolutely useless.

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2020, 11:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team