Worst service and theft of money and time!

<p>Where do i start, on 2 Jan a ridiculuous amount of more than R10 000 was taken out of my cheq account, after so many calls and requests and tickets being logged i receive a mail on 12 Jan that they will credit my account with R6586.92 , after i specifically asked that it is paid into my bank account as i need the money, it is January, school fees etc, but it just seems that no one cares. After receiving this mail i phoned again and again and new tickets were logged in order for the money to be paid into my bank account and finally received money on 28 Jan but only R4779.70!?!? The worst is being put through to 5 different departments every time and no one can help and nothing is ever on the system, i am absolutely shocked at how you manage queries!</p> <p>BUT THAT is not all!! </p> <p>6 Jan i phoned to ask to cancel my contract early , as it ends 1 April, i received the quote Invoice 1- ********** 875665 and i paid the amount R1145.69 on 12 Jan 2017 , sent back the signed invoice/quote and proof of payment and clearly asked that account be cancelled and switched over to prepaid, in mean time i took out another contract with cell c and want to keep my phone number , the invoice for early cancellation clearly states that as soon as vodacom receives the money it will be switched over to prepaid, but now its almost 3 weeks later and i am still stuck with vodacom contract.</p> <p> </p> <p>Is there anyone that can sort all this out?? i have spoken to so many customer service agents , and accountrs dept and cancellation, i cant anymore!</p>