NM
Nadine M
1 reviews | Active since Feb 2021
11 Nov 2022, 14:41
Worst Service and so ********* what they do to a consumer
The service that i have received from Vodacom Fibre is beyond appalling. How can we as consumers be treated like this. I have been without internet for a week and nobody can assist me. First it is logging a call and turn around time is 24 - 48 Hours after waiting 48 Hours then get told no its 72 Hours. Now they have said they cant assist until the 15 Nov and there is nothing anyone can do about it. How is this even remotely acceptable
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
14 Nov 2022, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nadine M's updateReviewer Update
15 Nov 2022, 11:31It is unfortunate that you can only offer your apology, that has not helped me at all in the week long downtime i have had, and not to mention the expense I have had to fork out in buying data in order to run a business at home. This is so unprofessional and will tell everyone never to use Vodacom at all. In this day and time it is impossible to live without connectivity. Vodacom has gone out of there way to make our life difficult and you have succeeded in making sure we are not a repeat client. It is unfortunate that you as a service industry do not understand the basic concept of costumer satisfaction.
NM
Nadine M's update15 Nov 2022, 11:31
Reviewer Update
It is unfortunate that you can only offer your apology, that has not helped me at all in the week long downtime i have had, and not to mention the expense I have had to fork out in buying data in order to run a business at home. This is so unprofessional and will tell everyone never to use Vodacom at all. In this day and time it is impossible to live without connectivity. Vodacom has gone out of there way to make our life difficult and you have succeeded in making sure we are not a repeat client. It is unfortunate that you as a service industry do not understand the basic concept of costumer satisfaction.