RK
Ramiro K

1 reviews | Active since Oct 2022

28 Oct 2024, 15:02

Worst Service and rude consultants!!!!!!!!!!

I am extremely disappointed in the service I have received by Vodacom!!!

I have officially had it with your company I would like someone to contact me immediately to have all my Contracts cancelled.

I received a call on the 26th September which I advised them I did not want to an update however the salesman had offered me a deal which I then accepted with the promise of it being delivered withing 2-3 business days till date I have not received anything and when I contact Vodacom I get transferred to so many different departments before anyone give me any information, I kept getting promised it wouldn’t take that long last week Friday when I spoke to someone in your team who gave me your email address advised the stock has been received and they started doing the packaging to have it delivered I called today to some one who was flippen rude advising me stock will only be received on Friday or next week and I said its unacceptable because I was advised different which he rep**** well it wasn’t me you spoke to. It has been a constant run round. I have been a loyal customer for many years and to receive this is not on at all.

I will not support a company with such bad customer service.

Ramiro Kandia Cell:***

Please ensure I get a call as soon as possible.

0
Replies (1)
Vodacom
Vodacom's reply28 Oct 2024, 15:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team