1 reviews | Active since Apr 2019
Worst Service and not willing to cancel my services
I had taken a phone and sim on a 24 month contract with Vodacom, the term ended early last year. I requested for the contract and everything related to it to be cancelled last year August after paying everything up in full. Vodacom decided to put me on a prepaid situation instead of cancelling it, mind you I have not used the number in over 2 years. As of today I am still struggling with Vodacom to get it cancelled. Even after a 2 hour call with their call centre last month who promised me that they'd have it cancelled effective 30 September 2024... IT'S STILL NOT CANCELLED. We're being told I requested for it to be on prepaid yet again which is absolute BS. I've had it with Vodacom...! Account number in question is I***-0
From: <***>
Date: Wed, 23 Oct 2024, 4:02 pm
Subject:
To: <***>
Hi ManakaWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2024-10-23 16:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
WHY IS IS SO DIFFICULT TO CANCEL WITH VODACOM???
From: <***>
Date: Wed, 23 Oct 2024, 4:02 pm
Subject:
To: <***>
Hi ManakaWe have received your request to convert *** to pre-paid. It has been logged and will take effect on 2024-10-23 16:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle.We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.For any queries, please call Cancellations on ***.Kind regardsVodacom
WHY IS IS SO DIFFICULT TO CANCEL WITH VODACOM???