Worst service and lying to clients.

This is the worst Fibre company I have ever dealt with. You make arrangements 30 days prior to moving for installation for the relocation. They do not make the arrangements on there side. You do not give you all the information. There consultants do not know the product . The consultants tell you on a recorded line that there is no cost, but then you get invoiced with a bill. When you address the consultant regarding this. They deny ever saying this even though the call was recorded, they lie.

I have now been on the phone with Vodacom Fibre 12 times to try to get a router, which they initially said I do not need, then tols me I need it, then told me that it is a free sub, then told me I have to pay. This has been ongoing for a week which, during this conversations, 6 of the agents promised me that they would place the order. After 6 days it was still not done as they can not do there job and when following up the order was never placed. So once again lying to there customer.

After you ask for a manager, they do not transfer you and try to look past the issue by doing something that does not matter and deflecting. After insisting to be transferred to a manager, they drop the call.

After this ongoing process since the beginning of June, I manager eventually called. What was the result? Absolutely nothing, the manager could not even escalate my issue or try to assist, it is someone that has been trained to say. " I apologize" that is where the assistance stops.

Issues when dealing with vodacom are high and if you are ever looking for NO SERVICE, please give them a call as they excell in this area.

Still to this day waiting for a call back to resolve my issues, never going to happen as they cannot keep to the promise to call me back either.