Worst service and greatest inconvenience

So after a month of my issue being unresolved I can no longer keep it in.

Over a month ago I app**** for a contract online. I spoke to a consultant by the name of Christopher from the Vodacom direct department, who took my personal details and was suppose to sort the contract out. Within two days the phone was delivered.

After a few days it's was brought to my attention that Christopher registered my alternate number for the contract instead of mine. There were close to 1000 talking points on that number and now they are all gone and I'm still waiting for feedback on that because I was assured they would be restored once the contract was cancelled.

The cancellation of the contract was the biggest issue because I was told that it would be handled. Atter waiting the required time period for the cancellation I called to find out why it had not yet been handled. I then called the after sales department myself only to find out a cancellation request had been locked logged with no information in it that is why the contract had not been cancelled. I was helped by Silinilde who done a great job of assisting me with that.

The cancellation went through well in advance of my debit order date yet money was still taken out of my account which I am also still waiting for.

I'm tired of Christopher giving me the excuse that he will follow up with his superior and provide me with feedback because firstly I never get feed back from him and secondly he hasn't done anything to resolve any of my issues.

This service is pathetic and unacceptable it has inconvenienced me to the greatest degree forcing to be with out a working phone for a month and now forcing me to cancel appointments because my money still hasn't been returned but because it's Christopher's so called "first offence" sufficient disciplinary won't be taken in a proper working environment this would result in a dismissal because taking more than a month to resolve and issue in any business is not acceptable.