Worst service and empty promises

<p>I posted the following complaint on 11.07</p> <p>“ I did an upgrade on my phone on Friday 08.07.2016 – my smart xl went up from R749 to R1020 which I accepted and the upgrade was done only to find later that they added a call limit of R1000 (although my contract is for R1020). From Friday up until now this problem is still not solved. I contacted 082811 and they opened the line for 2 hours and it went off again. I went back twice to Cellucity Galleria and requested them to help me to get the limit removed – but I’m still unable to make any calls. I phoned the accounts department ********** - numerous times but got the most *********** service which I also rated but with no response. It is now 4 days after I did the upgrade on my phone but I am still unable to use my phone”</p> <p> </p> <p>I then received a call from Vodacom (hello peter department) and was told that the problem was solved and the limit removed. The guy even said as a sign of their apology I will get an extra 5GB data. My phone was then opened and I also received an email from Cellucity confirming that my credit limit was removed. To my shock last night 20h00 I again received a message from Vodacom and my phone was cut once again with a message I have reached my credit limit. Yet again I can’t phone out or do anything on data. Unnecessary to mention that I also never received my 5GB data. My account still shows all my available balances as I am on smart XL – this is really the worst service I received. I can confirm that we have 4 contracts with Vodacom which are being used for business purposes and are thinking of cancelling all the contracts due to this bad service. The fact that they can cut your phone as and when they want is not only frustrated but also a security risk as I was on the road and unable to reach anyone last night. I will definitely no longer will refer anyone to Vodacom.</p>