SC
Sadiyah C

1 reviews | Active since May 2017

11 May 2017, 11:42

Worst service and definitely the most expensive

<p>I tried porting from vodacom once my contract was up due to the heavy costs I was paying although being a red VIP member. My accounts were in excess of R 4000 spend a month. Upon contacting vodacom to cancel they refused to claiming that they will match any deal I was offered which I mentioned to them as to what I was getting at MTN. I received an email from the retentions department on Friday the 5th May 2017 with the deal that vodacom was offering me to stay on with them. I accepted the deal on email and to date my contract has not been sorted with empty promises that it will be done asap. The worst service and definitely no regard for being a loyal customer on the red VIP!</p>

0
Replies (2)
Vodacom
Vodacom's reply11 May 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jun 2017, 12:32
Official

Dear Sadiyah Carrim,

As discussed, your query has been addressed and resolved.

Thank you for your patience.

Regards,

UW