DB
Dorothy B
1 reviews | Active since Oct 2022
14 Jun 2023, 08:58
WORST SERVICE AND CONFUSION EVER
CONTRACT FINISHED 2021 AND TODAY IN JUNE 2023 I RECIEVED EMAIL THAT IM IN ARREARS WITH PAYMENT? WHY? FIRST TIME REPORTING THIS MATTER ON HELLO PETER WERE RESOLVED IMMEDIATELY ALL PROOF OF PAYMENTS WERE EMAILED ALL RESOLVED 2 YEARS LATER I AM IN ARREARS?
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Replies (2)
Vodacom's replyOfficial
14 Jun 2023, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2023, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Dorothy B's updateReviewer Update
14 Jun 2023, 11:40Thank you. Regards
DB
Dorothy B's update14 Jun 2023, 11:40
Reviewer Update
Thank you. Regards