WORST SERVICE ALL ROUND!!!!

Quick to take your money ALWAYS but not bothered to assist when customer has a query! <br> Simple FEEDBACK to a customer, not even that they can get right. Its all i require, how difficult can it be!!<br> <br> Vodacom debited my husbands account regardless of it being changed to my name and i simply want to understand why.. After numerous calls to customercare who are just as uninterested in going the extra mile, its highly frustrating to get any assistance. Incident happened on 15 Nov'15 and to date, still NO FEEDBACK. I have emailed the pop division numerous times as advised by customercare, have called the accounts no too ***, to have a silly voice machine tell you your number in query is not in arrears and thats the end of that call! How am i meant to resolve this if i cant even talk to a human on the other end!!?? Seriously Vodacom, i have never struggled with such a simple query like this in my life and its enough already!! <br> To add to it, i call the store manager to follow up, in return get a miss call from him, to call him back, are you serious!?? <br> <br> All this trying to still stay polite to your staff but clearly they just really dont care hence in frustration turned to this.