Worst Service Agents I've ever dealt with!

Vodacom's service has deteriorated drastically in 2019. They've put the phone down in my ear several times, they upgraded my contract without my permission (binding me to them for 2 more years when I was just waiting for my contract to expire so that I can switch providers), and now they want to charge me an early contract cancellation fee when they're the ones that broke contract. They've confirmed twice that my contract is definitely

When I try to sort the problem out telephonically, they don't listen to the issue. This obviously upsets me greatly so I become more stubborn.

So up to now: * They've changed my number without my permission * They've upgraded my plan without my permission or knowledge * They've told me twice that my contract has been cancelled and that I'm now on pre-paid, yet I can't port my number to another supplier because they keep cancelling it from their side * They kept debiting my account after saying I'm on pre-paid * Now they want me to pay an early contract ending fee to cancel an account that I didn't want in the first place and was upgraded to without my knowledge that they told me has been cancelled.

When I phoned to complain about the service the last time, I only had 3 months left on my account anyway so I was literally just biding my time.

DO NOT USE VODACOM!!! They used to be the best but now they just make my blood boil.

I do want to admit that there were 2 gentlemen I spoke to that actually wanted to help me but didn't have the access. So they did everything in their power. But it all fell flat as soon as I was transferred.