Worst service again

Wow! The level of service at Vodacom is the absolute worst I have recieved from any service provider I have ever dealt with. This is the second time in two years that this has happened to me. I added an additional contract to my already existing one only to be told that the handset that I wanted was not in stock and they would order it for me and that it would take 3 working days. That was the last I heard from them. I went into their store yesterday only to be given the answer of \We are not sure."I was promised to be called today but still nothing. I went instore to enquire what was happening and was made to stand at an empty table for a while only to be told there are no units in the entire country and they don't know when stock will arrive and still no explanation why I was not called. Their customer care line was no help and when I tried to email them with the address given it did not work. Dear Vodacom"