Worst service after waiting 45min in line

My company email got blocked and i could not remember my password as it has been years ago that i set it up.<br> i went to key west Vodacom so they can help me reset my email, as i need to receive my job cards and do my work.<br> i waited patiently in line as the shop was full. after 30 min i was in front of the line. one of the consultants asked me to go sit as he will help me now and then started to help the person behind me. i waited for him to finish. by that time the shop was starting to close. i told them my problem and all they told me was that they have already locked off all the systems and shut down their computers. i think that is unacceptable as by then i have been there for about an hour. they told me there was nothing they could do for me. i left the store as they were basically chasing me out so they can lock up. now i still have the problem of an email that's blocked and i will lose money as i can not receive my work. I have had this email for more than 12 years how can they not help me? its on contract and i had my laptop and id with me. <br> <br>