NM
Noma M
1 reviews | Active since Oct 2019
07 Aug 2023, 09:09
Worst service
Worst service
Did an upgrade online and soon realised the store promotions were better. I requested a cancelation was told it would be done in 24 hours. This morning I received an sms of the devilry notification. Which pluzzed me since I cancelled the order. Now I'm told they can't do anything to assist me. I will be missing out on the promo Instore
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Aug 2023, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Noma M's updateReviewer Update
07 Aug 2023, 10:56Quickly response would be appreciated since the promo I want ends today instore
NM
Noma M's update07 Aug 2023, 10:56
Reviewer Update
Quickly response would be appreciated since the promo I want ends today instore
NM
Noma M's updateReviewer Update
10 Aug 2023, 15:32I'm unable to see the private reply
NM
Noma M's update10 Aug 2023, 15:32
Reviewer Update
I'm unable to see the private reply
NM
Noma M's updateReviewer Update
10 Aug 2023, 15:34How will I be assisted with regards to the promo I missed out on due to the obstacles on your side
NM
Noma M's update10 Aug 2023, 15:34
Reviewer Update
How will I be assisted with regards to the promo I missed out on due to the obstacles on your side
NM
Noma M's updateReviewer Update
10 Aug 2023, 17:21Dissapointed even more by Vodacom. I was promised that a consultant would call me for the cancelation of which they didn't to date. Then I did all the calling for the cancelation to happen. Now I was promised an offer asked to call back again however when I try get hold of Lungelo no one seems to be able to get hold of him. I'm being told about emails being sent for call backs of which I never receive the calls. This is disheartening given the time and efforts I've put in to be assisted and I'm still struggling to get help 5days later.
NM
Noma M's update10 Aug 2023, 17:21
Reviewer Update
Dissapointed even more by Vodacom. I was promised that a consultant would call me for the cancelation of which they didn't to date. Then I did all the calling for the cancelation to happen. Now I was promised an offer asked to call back again however when I try get hold of Lungelo no one seems to be able to get hold of him. I'm being told about emails being sent for call backs of which I never receive the calls. This is disheartening given the time and efforts I've put in to be assisted and I'm still struggling to get help 5days later.