Worst service

I had a fibre line which was cancelled. There was an outstanding balance of which I made numerous calls to Vodacom telling them that I am going to make payments towards it and have it settled. First payment of R700 was made last month and I was planning of making another payment of R600 next week.

To my surprise, I get an SMS telling me that Vodacom has handed it over to a debt collection agency and I need to pay them instead of Vodacom.

I called yesterday to enquire about this only for me to be told that I was handed over to a debt collection agency earlier this year already which was a shock to me.

This is beyond upsetting! I don’t know how many times I have made to you guys explaining the same thing. Yesterday I spoke to a manager who was of no assistance whatsoever only for him to tell me I am through to the wrong department.