Worst service

I am not happy with Vodacom, i had contracts with them for over 5 years for them to hand me over without communicating with me. I asked for settlement letters for my contracts so that i can settle them. I received the letters and paid them October. In the beginning of December i received a call from MBD stating that im handed over by vodacom. I followed up and i was told that my account was at their legal department. My understanding of the NCR is that you cant handover a client without communicating with them worse by only one month then im handed over.