Worst service

I booked a phone for repairs on Monday and was advised that the phone has been written off, got a job card number and was told I would get a replacement by Friday provided that insurance has approved and the insurance company did call on Thursday to inform us that Vodacom should go ahead with sale of new phone. Today is Friday I’m supposed to get a replacement phone and Vodacom fourways calls to inform me that their system has changed and I’ll get a phone in 2 weeks time and sent a new job card number.

I am failing to understand why Vodacom won’t release phone as insurance called to inform us that they should and why a new job card number without explanation. I have been a Vodacom customer for over ten years and I am extremely disappointed in the service I got and I will take my money elsewhere and never purchase from Vodacom ever again.