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balanganani N
1 reviews | Active since Aug 2016
23 Apr 2024, 17:12
Worst Service
I have received the worst service ever from Vodacom, calling the insurance number is completely useless because I keep getting referred to the Vodacom shop who in turn cannot do anything, after paying insurance and being with them for years , they offered to give me a refurbished phone which I refused. I pay over R4,000 for my contracts and I can say for sure that I will not be renewing any of my contracts going forward.
My daughter has not been able to use her phone for over a month and I’ve had to run around going to the Vodacom shop which has proven fruitless.
koeneetswe Pule who is the supposed manager has blatantly ignored several attempts to reach him via both email and calls.
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Replies (1)Vodacom's replyOfficial
24 Apr 2024, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2024, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
