MB
Megan B

1 reviews | Active since Dec 2016

25 Jun 2020, 10:28

Worst Service

My contract had ended and they received their last debit order. 3 Month later the same debit order bounces and they put it through conveniently again without consulting me. My bank declined their debit order. Never did they try to contact me to resolve the issue, the just list you as a bad payer on your credit record.

Went to the Menlyn Branch to have the issue resolved by myself and the manager, only for him to give me the customer care number. When I inquired about phoning the from a Cell C number, as I am a Cell C customer, he suggested that I phone from a friends Vodacom contract.

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2020, 11:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team