Worst service

Worst service ever from Vodacom. My fibre has been down since the 22nd of May and still has not been resolved. Apparently the system cancelled my WiFi due to a “system glitch” and no one was able to pick this up. I have been calling them everyday since the 22nd of May and I keep receiving different stories. Firstly no one was able to pick up that my WiFi had been cancelled. I called Monday 25 May in the morning to inform them my WiFi was not working and they didn’t give me a case number or anything, all I was told that fibre is up and running on their side and it’s Vuma fault that it’s not working. I therefore called Vuma to ask what the issue was and they said everything was fine on their side and I should speak to my ISP. Same situation happened on Tuesday 26 May and Wednesday 27 May. Thursday 28 May I called Vuma and they noticed that I had been calling numerous times and the agent instructed me to tell Vodacom to open a ticket for me because they can’t help me without a ticket. I do not understand how Vodacom was unable to open a ticket for me for three days. Instead they would say they’re escalating the matter but I would still not receive any feedback whatsoever.

Thursday came and after calling then 5 times in the morning a ticket was therefore opened for me and I sent it to Vuma. Vuma therefore instructed me that the ticket didn’t have an address. I therefore had to call Vodacom again to tell them about the address and then they said they will speak to Vuma directly. Thursday ends without me receiving an update and I call them Friday morning. Friday morning I’m told that my address says I stay in Limpopo but I stay in Auckland park. I had told them my address for the past 4 days but they still couldn’t get it right. Vuma therefore told me that they received an email from Vodacom saying my services should be cancelled and I was told this on Friday. Told them I didn’t request a cancellation but instead my WiFi has been down since the 22nd of May.

Saturday came, I receive a message saying the issue has been resolved but my WiFi was still not working and they already had closed so I couldn’t call. Sunday they don’t work so I had to call Monday to ask how they can say it’s resolved but WiFi still not working. I was therefore told that a team member went to the residence in Limpopo and was instructed that they didn’t complain about the WiFi so they closed the ticket. I therefore told them that WiFi is still not working and refused to end the call until someone came to my residence. A gentleman therefore came and said the Vuma Fibre box is fine, the problem is with Vodacom, they cancelled your WiFi. I therefore call Vodacom on Monday, Tuesday but they still haven’t fixed my WiFi. Today is Wednesday 3 June and I still don’t have WiFi. How hard is it to reconnect me. I’ve got to the point whereby the agents know me because I have been calling about the same issue. They keep saying they are escalating to the back office. I was told to wait 24 hours on Monday and it’s over 48 hours now. What exactly am I paying for??? To make it worse they still deduct money for June WiFi but the WiFi is still not working 😂😂😂. Surely something has to be done today to fix this WiFi because it’s enough. There is nothing nice about paying for WiFi that’s not working. I have to be compensated somehow but they’re inconveniencing me now.

My SR number is SR*** Ticket number - ***4

I need this issue fixed today please. Can they activate the WiFi please today without fail.