Worst service

So i app**** for an upgrade on the 5th of October, everything went through and the device was said to be delivered within 72 hours, now a week later I still haven't received the device. When i called the 3 different departments they told me they have been trying to call as there is an issue with the address, nobody called for anything.. When asking them for the address they have on the system, it is the right address. Now I am being told i have to wait another 72 hours as it is still in Centurion. And also the tv that comes with the device will be sent separately, I have to make my arrangements with Vodacom, how the hell does that work?