MP
Mariette P
1 reviews | Active since Mar 2023
18 Mar 2023, 10:25
Worst service
Worst worst service ever. Done upgrade online 4 march 2023 and nobody can give any answer where my device is today it is 2 weeks 18 march 2023 they say delivery is between 3 to 5 working days order has been in awaiting despatch sinnce 13 march 2023 and when you phone for help they do the blame shifting of it is not our department it is the next one when you phone that department oh sorry not our probleme then it is yhe next and so on and when yoy want to cancell sorry status in awairlting desoatch can not cancell i am goning to pay for a phone that i dint even have will never go back after this
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Replies (2)
Vodacom's replyOfficial
19 Mar 2023, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2023, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Mariette P's updateReviewer Update
24 Mar 2023, 10:41Morning I just found after all this drama now my number is blocked with customer care now I need to phone a whole different number to be billed because of your poor service I am being treated like a ********
MP
Mariette P's update24 Mar 2023, 10:41
Reviewer Update
Morning I just found after all this drama now my number is blocked with customer care now I need to phone a whole different number to be billed because of your poor service I am being treated like a ********