MS
Marius S
1 reviews | Active since May 2019
27 Sept 2021, 14:08
Worst service
Most certainly a zero rates service. Received confirmation of my contract approval was told that I would receive a call within 72h and I am still waiting needless to say that the 72h has long since passed.
I have tried to contact vodacom on various platforms without any assistance!
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Sept 2021, 15:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2021, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Sept 2021, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2021, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Marius S's updateReviewer Update
28 Sept 2021, 07:35Yeah right. I have been told that someone from Vodacom will phone me since Friday and yet I am still waiting any form of confirmation.
I think it is absolutely pathetic in the way you treat a customer that pays in excess of R14 000 a year for his cellphone contract!!!!
I think it is absolutely pathetic in the way you treat a customer that pays in excess of R14 000 a year for his cellphone contract!!!!
MS
Marius S's update28 Sept 2021, 07:35
Reviewer Update
Yeah right. I have been told that someone from Vodacom will phone me since Friday and yet I am still waiting any form of confirmation.
I think it is absolutely pathetic in the way you treat a customer that pays in excess of R14 000 a year for his cellphone contract!!!!
I think it is absolutely pathetic in the way you treat a customer that pays in excess of R14 000 a year for his cellphone contract!!!!
MS
Marius S's updateReviewer Update
29 Sept 2021, 07:51Surprise Surprise my order has still not been finalized even though I have received an email 5days ago clearly stating that my order is already on its way. It is astonishing that absolutely know one at the entire company of Vodacom cant tell me what the hold up is. To top everything off I received an email for the quote for my contract with qas supposedly approved on the 24th.
Well done Vodacom.
What stellar service indeed.
Well done Vodacom.
What stellar service indeed.
MS
Marius S's update29 Sept 2021, 07:51
Reviewer Update
Surprise Surprise my order has still not been finalized even though I have received an email 5days ago clearly stating that my order is already on its way. It is astonishing that absolutely know one at the entire company of Vodacom cant tell me what the hold up is. To top everything off I received an email for the quote for my contract with qas supposedly approved on the 24th.
Well done Vodacom.
What stellar service indeed.
Well done Vodacom.
What stellar service indeed.
MS
Marius S's updateReviewer Update
29 Sept 2021, 08:31Oh and it only gets better and better. After I was informed at the time of placing my order that there was definitely stock and that my order was already dispatched I am now informed that there was in fact no stock!!!
Once again Vodacom is living in a total new universe of ridiculousness.
Once again Vodacom is living in a total new universe of ridiculousness.
MS
Marius S's update29 Sept 2021, 08:31
Reviewer Update
Oh and it only gets better and better. After I was informed at the time of placing my order that there was definitely stock and that my order was already dispatched I am now informed that there was in fact no stock!!!
Once again Vodacom is living in a total new universe of ridiculousness.
Once again Vodacom is living in a total new universe of ridiculousness.
MS
Marius S's updateReviewer Update
29 Sept 2021, 09:01Is there anybody from Vodacom's management that is willing to provide me with assistance or is that above your tiltle discription
MS
Marius S's update29 Sept 2021, 09:01
Reviewer Update
Is there anybody from Vodacom's management that is willing to provide me with assistance or is that above your tiltle discription