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MANDLA M
1 reviews | Active since Jul 2019
24 Oct 2019, 10:28
Worst Service
I have never experienced such terrible service from Vodacom. On the 21st October 2019 I requested a SIM SWAP and the consultant told me it will take up to 24 hours. Then on the 23rd October, I called Vodacom to find out about my SIM SWAP, the consultant told me it is pending and siting with High Risk or ***** team. She told me she will escalate it and I will be contacted in the next 24 hours and that has not happened. Now when I call customer care again, no avail. Can someone from Vodacom please contact me urgently!!!!
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Vodacom's replyOfficial
24 Oct 2019, 11:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2019, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 14:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Oct 2019, 14:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team