jS
juan S

1 reviews | Active since Jul 2013

05 May 2022, 21:30

Worst service

Vodacom. Im really disappointed. We have been struggling with our internet just to find out you are not interested in helping your customers. Today I spoke to a lady from Vodacom again thats in charge of fixing connections and stuff but she just doesn't help its just talk but no bark. We want to cancel our contract with immediate effect. We are not interested in your products anymore as you are not able to solve or rather do not want to solve our problem. We pay just under a R1000 a month to get 30 mbps download spead and we get 5mbps if we are lucky with full signal Lte. Really really disappointed. I even get faster speeds on my phone using cellc with just 1 bar of signal and they dont even cover this area.

0
Replies (2)
Vodacom
Vodacom's reply06 May 2022, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
jS
juan S's update09 May 2022, 07:00
Reviewer Update
Hopefully they will contact me today. I haven't received any calls yet and cant get through on your lines. Also the lady that was supposed to help me failed to help again and is back to ignoring me.