worst service!!!!!!
Worst service ever I have been on hold for hours, managed to eventually speak to someone and still, no action has been taken to resolve my claim. A traumatic event, being held up at gunpoint having a phone ****** and now having a desensitized firm handling my claim who has a lack of work ethic and common empathy.
They claim to have a fast turn around time in processing claims ........... I Sincerely advise no one to make use of the entity.
I am due to renew my contract with Voda-com and I certainly will not !!!!!
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Replies (2)
Vodacom's replyOfficial
11 Feb 2019, 17:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2019, 17:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 10:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Please be advised that priority regarding this matter has been requested.
Should you wish to follow up, please email *** or call *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Please be advised that priority regarding this matter has been requested.
Should you wish to follow up, please email *** or call *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 10:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Please be advised that priority regarding this matter has been requested.
Should you wish to follow up, please email *** or call *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Please be advised that priority regarding this matter has been requested.
Should you wish to follow up, please email *** or call *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Best regards,