SN
Sarel N

1 reviews | Active since Oct 2018

01 Oct 2018, 18:23

Worst service

For almost two weeks ive been struggling to buy data.. Via app or *135# it keeps telling me to call sevice provider.. There was only one way of buying data and that was one data data for r19 . Which cost me alot this month!!!

Now since yesterday Ive been struggling to buy any data at all.

I phoned vodacom 3 times and no one could help me last night . I had important worked to be done!! Via internet

I took a friend of mine sim card and guess what. We tried through my pgone buying data and it Worked!!!

But mine. Nope..

So i got my monthly airtime today, havent been using my phone today and it took r50 of airtime .JUST BECAUSE I CANT BY DATA.

Phoned vodacom this morning, the lady told me se will lalog a request and send me the request number. She send it to ols number which was a prepaid number of mine YEARS AGO.

And as i phoned. They all git different stories, even the team leader

1st alot of onr day bundle to buy. Then airtime gone..

Like really vodacom!!???

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2018, 18:28
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,