Worst service

Vodacom shop Musina worst service and *********** staff. I booked in my device on 14 June 2018 and it is approved for a warranty obf on the 28th June but I still don’t have a device. Since the warranty was approved they have done nothing until I went in yesterday on the 5 July so they don’t do any follow ups until you pester them. They giving me excuses why I can’t get my phone except for exchanging my device and attitude to top it all. I asked for a complaint number since I was not receiving the level I would I expect for a voda shop the number they gave me doesn’t even work ( ********** 001) I ask for the regional manager number or email they refusing to give it to the number yes I can understand the number but they refusing with the email address aswell. I’m going to spend an entire month without a phone due to their lack of knowledge of Vodacom process and incompetence of this shop cause instead of escalating the issue they just choose to twiddle their thumbs.