Worst service

I have been having the worst experience with Vodacom, Booked in my phone for repairs that had an LCD problem no physical damages on itq. I was told it was still within warranty but they quoted for me because it was received damaged from the store. Contacted the repair center they told me, The vodacom store has to take it up with the courier company. Whenever I contact the store they tell me they are waiting for an email and being reminded of 7 to 14 days rule. It's been 8 days now .