Worst service

<p>Vodacom phoned us and we agreed to buy a wireless router on contract. We received the router and with no luck of our sim card being activated. We phoned numerous times the call centre and only receiving feedback in 48 hours. Went to kollonade branch, after waiting an hour and half in que to find out we can't assist you,you need to phone the call centre. Why did not they advised us before the time. Really have to wait in a que for an hour and a half with such an answer. So now a week went past with our sim not being activated. I'm am so disappointed, such bad service from the call centre and branch. Now whe are sitting with a product which we can't use and need to pay for. How is that fair towards us. This is the last contract we will take out with you guys as this is pathetic. We both got cellphone contracts with you and are good payers. Really disappointed. </p>