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MT
MPHO T

1 reviews | Active since Nov 2013

28 Jun 2017, 16:26

Worst service

<p>My account was **********ly upgraded at Mall at Redds (as per vodacom consultant) in centurion and I have been paying for it. I pay R1000 every month and should I fail to do so my line gets blocked, meaning I cannot make or receive any calls or use the internet. I need my phone for business as I am constantly on the road. Vodacom has apparently been investigating this matter since december when I called them to inform them that something was not right with my account. So somewhere someone is using an Iphone 7 that i have been paying for for the past six months. Each time I call Im sent from pillar to post and nobody has a solution. This is thee worst and expensive service I have ever experienced, for a company of this magnitude to investigate a case for 6 months is absolutely pathetic.</p>

0
Replies (3)
Vodacom
Vodacom's reply29 Jun 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 16:30
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

MT
MPHO T's update05 Sept 2017, 14:56
Reviewer Update
This query has not been resolved. Lucian contacted me and made all sorts of promises with regards to my personal account being credited with the money that I paid to Vodacom over the 6 month period while they were busy with their investigations. Nothing has happened to date. To add insult to injury, I have called countless times and spoke to, as well emailed, one of your supervisors - Dezlyn Lolwane - who as per "Vodacom culture" said would resolve the matter of my account being R7000.00 overdue and nothing she has done nothing. Today I receive a call from Vodacom prompting me to make a R7000.00 payment if I wish to stay on the best network SA. Best network my foot. I have been ****** by this company who seemingly does not want to return my hard earned money and now wants to exploit me even further by demanding payment for a headset I did not receive.