worst service

<p>I upgraded my contracts a week ago at the vodashop in Sandton.<br />I took 2 Samsung's S8. The one handset is problematic.</p> <p>Whilst using the handset, when speaking to someone if the phone cuts due to network, the voice, sound and video functions do not work until I restart the phone.<br />This happened to me on more than 4 occasions. I returned the phone to the shop in Sandton.<br />I was informed this morning that my claim was rejected and that there is nothing wrong with the phone</p> <p><br />1. I experienced this on more than 4 occasions, how can this be regarded as a functional phone?</p> <p>2. I reside in Pretoria, why would I travel to Sandton to return a phone if it is working? I also lost many man hours trying to resolve this query</p> <p>3. They test the phone in isolation. Has the technician called someone who was in a poor network area or was driving? Did the phone disconnect due to poor network whilst testing?<br />If no, then how can they state that the phone is fine</p> <p> </p>