1 reviews | Active since Feb 2017

03 Feb 2017, 08:39

Worst Service

<p>Vodacom is the worst service provider !!!! Yesterday i got a sms stating that a sim swop was generated.I called the call centre to stop the swop as i did not ask for one. I was assured by the agent that there was a block on my line and that it was flagged so that no sim swop can be done over the phone!!! And a few hours later, my phone had no connection...When i called vodacom they said the sim swop went throught!!!!!! How is that possible!! Now i have Pay to get my line back and i did not ask for any of this!!!!! Who is going to cover the costs!!!</p>

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Replies (2)
Vodacom
Vodacom's reply03 Feb 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Feb 2017, 09:14
Official

Morning Nicolene,

Feedback has been provided.

Regards,

Cassandra

Best regards,