Worst service!
<p>I have had 3 problems with Vodacom in the last 5 months. Each time it takes weeks to fix. My current problem that I've had for a month now is that my phone says private number whenever I'm calling someone on his/her phone. I have been to Vodacom several times, called customer care and the solutions department several times in the hopes of fixing this problem that is making me lose clients. It seems impossible to fix, which is ridiculous! I do not know what to do anymore! Seems like I will have to change my number to fix it, which is extremely inconvenient. I can not wait for my contract to be over so that I can change from service provider! I will discourage anyone to support Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs. Madelein Loots
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mrs. Madelein Loots
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good day, thank you so much. Yes the problem is now resolved!
Good day, thank you so much. Yes the problem is now resolved!