1 reviews | Active since Jan 2017

10 Jan 2017, 11:40

Worst Service

<p>Begining of December I was advised I can Upgrade, I ordered a iPhone 7Plus 32Gig in Black, The phone arrived at the store and I was advised I cant Upgrade as my Portfolio is to low, I then proceeded to phone Vodacom as the store can only do so much, they advised the same but said it can be corrected as it happened to All the old Autopage clients (where I NEVER had a issue) and I should phone back in 48 hours. I did that and spoke to someone els, "sorry sir, you dont earn enough" Since then I have phone Vodacom 8 times, complained on Facebook and twitter with no reply, call back or feedback. Last week I phoned again asking for the same and the lady said no problem as its the new month and everything should update. so another week later and I have NO PHONE yet!</p>

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Replies (3)
Vodacom
Vodacom's reply10 Jan 2017, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update12 Jan 2017, 14:49
Reviewer Update

2 Days later, and still no responce from Vodacom...

Vodacom
Vodacom's reply13 Jan 2017, 14:06
Official

Thank you for bringing this instance to our attention which was reviewed and final feedback was communicated.

Warmest regards

Nathan