Worst service

<p>once again Vodacom disappoints! I have tried phoning customer service a few times but end up more frustrated and furious than anything else because you are transferred from one person to the next and have to tell the story from start to finish only to be transferred again. I was contacted somewhere in August regarding the migration from one package to the next which apparently would have saved me money. I end up paying double. Then I migrated again 6 weeks back - now I am paying 3 times more!?. I tried to log on to the 'app' which Vodacom keep pushing down our throats as advertised on TV, their helpline ect which doesnt work at all- in fact it kept telling me my phone number does not appear on the network! I ussually watch my data and bundles like a hawk to ensure that I do not overspend! I tried also to phone as often as possible *111# but it wouldnt provide me with a bill! Even when I phoned 082 111 - it didnt give me the full amount! Finally today I got a shock to find out R4300!!! I am livid - contacted customer care and he couldnt provide me with details - in fact suddenly I was transferred to rate his poor sorry ass service! I want answers! What happened here! And this is how my year has to end - my holiday plans on hold! Vodacom is suppose to be one of the better cellular companies but it is getting worse by the day! How can you launch an app that does not work! How can people sell products that is not properly researched! </p>